These Terms and Conditions set out the basis on which Man And A Van Brompton provides removal, transport, and related services to customers in the UK. By making a booking, confirming a quotation, or allowing our team to begin work, you agree to be bound by these terms. Please read them carefully before arranging a service. These terms are designed to create a clear understanding of what is included, what is excluded, and what responsibilities each party holds during the booking and completion of the service.

Man and a van services may involve lifting, carrying, loading, unloading, transportation, and, where agreed in writing, limited assembly or placement of items. Unless otherwise stated, all services are subject to availability of suitable vehicles, competent staff, lawful access, and safe working conditions. We reserve the right to refuse any task that is unsafe, unlawful, or materially different from the original booking description.

These terms apply to domestic and commercial customers, including one-off collections, deliveries, furniture moves, flat relocations, and similar transport arrangements. They do not create any obligation to accept every request, and they may be updated from time to time. The version in force at the time of your booking will apply unless a later written agreement is made between the parties.

A booking is confirmed only when we have received the relevant details, provided a quotation or estimate, and you have accepted that quotation by email, message, telephone confirmation, or other agreed method. The booking process requires accurate information about the items, access conditions, collection and delivery points, and any special handling needs. If any details change after confirmation, you must tell us as soon as possible so that we can assess whether the original price and schedule remain valid.

Bookings are accepted on the basis of the information supplied by you. If the actual work differs from what was described, we may adjust the price, alter the vehicle size, add extra staff, reschedule the job, or decline to continue if the revised task cannot reasonably be completed. Any estimate given before inspection is based on the information available at the time and may be subject to revision if the scope of work changes.

You must ensure that all access routes, parking arrangements, building permissions, lift use, and time restrictions are suitable for the service booked. Where access is restricted or waiting time is caused by circumstances outside our control, additional charges may apply. We are not responsible for delays caused by missing keys, incorrect addresses, vehicle access problems, congestion, building rules, or any failure by the customer to prepare the premises in a reasonable manner.

All prices are stated in pounds sterling unless otherwise agreed. Charges may be quoted as fixed prices, hourly rates, or a combination of both, depending on the nature of the job. Unless expressly stated, quotations do not include parking penalties, congestion charges, ferry fees, tolls, congestion-zone costs, permits, congestion-related delays, waste disposal charges, or other third-party expenses. If such costs arise during the performance of the service, they may be added to the final invoice.

Payment terms will be made clear at the point of booking or before work begins. In many cases, payment is required on completion of the service, but we may request a deposit or advance payment for larger or higher-risk bookings. Accepted payment methods may include bank transfer, cash, card payment, or another method we agree in writing. Any deposit taken is normally non-refundable except where cancellation rights under these terms or applicable law provide otherwise.

Payments must be made promptly and in full. If payment is overdue, we may suspend further services, charge reasonable recovery costs, or refer the debt for collection where lawful. You are responsible for ensuring that the payer is authorised to make payment on your behalf. If an invoice is issued to a business, the business remains liable for the charges even if a third party arranged the booking.

Cancellations and rescheduling should be notified as early as possible. If you cancel more than 48 hours before the scheduled start time, no cancellation charge may apply unless we have already incurred non-recoverable costs. If you cancel within 48 hours of the appointment, a fee may be charged to cover lost time, administration, vehicle allocation, or other reasonable costs. If cancellation occurs after our team has been dispatched, arrived, or commenced loading, you may be charged the full or partial service fee depending on the amount of work completed.

We may cancel or reschedule a booking if circumstances beyond our control make performance impractical or unsafe. These circumstances include severe weather, traffic disruption, vehicle breakdown, staff illness, strikes, accidents, road closures, or other events of force majeure. Where possible, we will offer an alternative time or date. Our responsibility in such cases is limited to refunding any sums paid for services not performed, and we shall not be liable for indirect losses caused by the cancellation or delay.

We also reserve the right to refuse, stop, or postpone work if the customer acts abusively, fails to cooperate, provides false information, or requests that we undertake prohibited or unsafe tasks. In such cases, any cancellation or call-out charge that reasonably reflects the work already committed may remain payable. The same applies if the premises are inaccessible, the items materially exceed the agreed description, or legal requirements prevent completion of the service.

Our liability is limited to losses or damage directly caused by our negligence or breach of contract, subject to the exclusions and limitations in these terms and applicable law. We will exercise reasonable care and skill in carrying out the service, but we cannot guarantee the complete absence of risk when moving heavy, awkward, fragile, or valuable items. You are encouraged to ensure that suitable insurance is in place for items of high value or sentimental importance.

We are not liable for pre-existing damage, ordinary wear and tear, defects in items, or loss arising from inadequate packaging, poor stacking, hidden weakness, or insufficient protection supplied by the customer. Unless agreed otherwise in writing, we do not dismantle, reassemble, disconnect, reconnect, or test appliances, plumbing, gas fittings, or electrical systems. Any such work undertaken at your request is performed at your risk and only where it is lawful and within the competence of the operative.

To the fullest extent permitted by law, we exclude liability for indirect or consequential loss, loss of profit, loss of opportunity, loss of business, emotional distress, or any loss not reasonably foreseeable at the time the contract was formed. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

Customer responsibilities include ensuring that items are ready for collection, packed properly, and identifiable at the agreed time. You must also make sure that any vulnerable, valuable, or restricted items are declared in advance. For moves involving multiple loads, shared access, or third-party premises, you must obtain the necessary permissions from owners, landlords, agents, or managing parties. Any failure to obtain authorisation may result in delay, refusal, or extra charges.

If you ask us to move, store temporarily, dispose of, or transport goods on your behalf, you confirm that you have full authority over those goods and that they are not stolen, prohibited, hazardous, or subject to legal dispute. You must not place illegal substances, weapons, explosives, or other restricted items in the vehicle. We may inspect items where necessary to comply with the law, protect our staff, or avoid transporting prohibited materials.

Waste regulations are taken seriously. Where our service includes disposal, clearance, or removal of unwanted items, you must accurately describe the waste and tell us whether it is household, commercial, recyclable, bulky, or potentially hazardous. We operate in accordance with UK waste duties and will only transport, handle, and dispose of waste lawfully. We may refuse any item that cannot be accepted safely or legally, including asbestos, clinical waste, chemicals, oils, paint, gas bottles, or electrical waste requiring special handling, unless we have specifically agreed otherwise and are authorised to carry it.

When waste is collected, title to the waste may pass only once it has been lawfully accepted for disposal, and any transfer documentation required by law may be used. You must not leave us responsible for waste that was not disclosed accurately at the time of booking. If incorrect information leads to additional disposal costs, regulatory issues, or extra labour, those costs may be passed on to you. You remain responsible for confirming that any items removed do not breach environmental or local authority requirements.

We may issue a waste transfer note, receipt, or other record where appropriate. You agree to provide truthful and complete information about the nature and origin of the waste. If waste is contaminated, mixed, or improperly sorted, we may charge extra for segregation, special handling, or lawful disposal. If we reasonably believe waste has been misdescribed or includes prohibited material, we may suspend the work and report the matter where required by law.

All services are provided subject to health and safety requirements. Our operatives may refuse to carry items that are too heavy, too large, unstable, poorly packaged, or likely to cause injury or property damage. You must cooperate with reasonable requests relating to access, lifting paths, and safe working space. We may use assistance equipment, protective materials, or team lifting where we consider it necessary. Any instruction from you that would create unsafe conditions may be declined without liability.

Where our staff enter your property, you accept responsibility for securing pets, children, and valuable or breakable items. You must ensure that the premises are reasonably safe for entry and movement. We are not liable for damage caused by hidden defects, unsafe floors, weak staircases, unsecured fixtures, or any hazard not reasonably apparent to our team at the time of work. If we identify a risk, we may pause the service until it is addressed.

Any estimate of time or completion is approximate unless expressly guaranteed in writing. Traffic, loading conditions, weather, building access, and other operational factors may affect the duration of the work. If the job exceeds the estimated time because of customer-related factors, we may apply additional hourly charges or waiting fees at the rates notified to you in advance. Reasonable pauses for rest, safety, or legal driving limits may also be required.

Nothing in these terms affects your statutory rights as a consumer under UK law. If you are a business customer, the contract is entered into on the basis of these terms and any written quotation or agreed variation. Any attempted variation by the customer will not apply unless confirmed by us in writing. If a court or regulator finds part of these terms unenforceable, the remainder will continue in force to the fullest extent permitted by law.

These Man And A Van Brompton terms form the entire agreement between you and us regarding the relevant service unless a separate written contract states otherwise. No person other than the parties has any right to enforce them under the Contracts (Rights of Third Parties) Act 1999. Failure by us to enforce any right at any time does not mean we waive that right for the future. Headings are for convenience only and do not affect interpretation.

We may assign or subcontract parts of the service where necessary for performance, provided the standard of service remains appropriate. You may not transfer your rights or obligations under the contract without our written consent. Any notices required under these terms may be given by the agreed communication method used for booking or invoicing. The contract is made on the understanding that all information supplied by you is true, accurate, and complete to the best of your knowledge.

These terms should be read alongside any quotation, booking confirmation, or written variation that applies to your specific job. Where there is inconsistency, the written quotation or agreed variation will take priority to the extent of that inconsistency. All other provisions will continue to apply. By proceeding with the service, you acknowledge that you have read, understood, and accepted these terms in full.

Any claim for loss or damage must be reported as soon as reasonably possible and, in any event, within a reasonable time after the service has been completed or the issue discovered. You must give us details of the alleged problem, including photographs where available, and allow us a fair opportunity to inspect, investigate, or remedy the matter where appropriate. Failure to notify us promptly may affect our ability to verify the claim and may limit any remedy available.

If we accept that we are responsible for damage caused during the service, our liability will normally be limited to repair, replacement, or reimbursement of the affected item to the extent permitted by law and by these terms. We may request evidence of value, ownership, and condition before considering any payment. We will not be responsible for items packed by the customer in a way that prevents safe transport or proper inspection.

These terms are governed by the laws of England and Wales, and any dispute arising out of or in connection with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales, except where consumer law gives you a different mandatory right. If any part of this agreement is found invalid or unenforceable, it shall be interpreted in a way that best reflects the original intent, and the remaining provisions will continue to apply.

Governing law ensures that the agreement is interpreted consistently within the UK legal framework. This includes rules relating to contracts, consumer protection, negligence, and waste handling. Nothing in these Terms and Conditions is intended to override mandatory rights or obligations imposed by statute. Where a specific legal duty applies, it will take precedence over any inconsistent wording in this document.

By booking Man and a van services, you confirm that you are legally capable of entering into a binding contract and that you accept responsibility for any charges properly incurred under the booking. If you are booking on behalf of another person or business, you warrant that you have authority to do so. The contract is deemed formed when we confirm acceptance of the booking or begin performance of the service, whichever occurs first.

Thank you for choosing Man And A Van Brompton. These Terms and Conditions are intended to provide clarity, fairness, and lawful service standards for every customer. They apply to each booking unless separately varied in writing and should be reviewed before every new arrangement to ensure that the scope of work, pricing, and obligations remain fully understood.