Terms and Conditions

Man and a Van Brompton Terms and Conditions

These Terms and Conditions set out the basis on which Man and a Van Brompton provides removal and man and van services within the United Kingdom. By booking or using our services you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

1.1 "Company" means Man and a Van Brompton, the provider of the removal and man and van services.

1.2 "Customer" means any individual, partnership, company or organisation that books or uses the services of the Company.

1.3 "Services" means any removal, man and van, transport, loading, unloading, packing, or related services provided by the Company.

1.4 "Goods" means any items, furniture, belongings, or materials handled, transported or stored by the Company in the course of providing the Services.

1.5 "Booking" means a confirmed request for Services made by the Customer and accepted by the Company.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial Customers, including transportation of Goods, assistance with loading and unloading, and related services by prior agreement.

2.2 The exact scope of the Services for each Booking, including collection and delivery addresses, dates, times, vehicle size, number of staff and any additional requirements, will be agreed with the Customer at the time of Booking.

2.3 The Company reserves the right to refuse to carry any Goods which are illegal, hazardous, unsafe, or which may cause damage to property, vehicles or personnel.

3. Booking Process

3.1 Bookings must be made directly with the Company using an authorised booking method as specified by the Company from time to time.

3.2 The Customer must provide accurate and complete information when making a Booking, including but not limited to:

(a) full collection and delivery addresses; (b) access details at both locations (for example, floor level, lift access, parking restrictions); (c) an accurate description and approximate quantity of Goods; (d) any particularly heavy, bulky or fragile items; and (e) any other relevant information that may affect the provision of the Services.

3.3 A Booking is not confirmed until the Company has accepted it. The Company may confirm acceptance verbally or in writing, and may require a deposit or prepayment as a condition of acceptance.

3.4 The Company reserves the right to decline or cancel any Booking at its reasonable discretion, including where the Services requested cannot safely or lawfully be provided.

3.5 Any quotation provided by the Company is based on the information supplied by the Customer. If the information supplied is incomplete or inaccurate, the Company reserves the right to amend or withdraw its quotation and to adjust the price to reflect the actual work required.

4. Customer Responsibilities

4.1 The Customer is responsible for:

(a) ensuring adequate access for the Company’s vehicle at both collection and delivery locations; (b) arranging any parking permits or permissions required; (c) packing Goods safely and securely unless the Company has agreed to provide packing services; (d) complying with all applicable laws and regulations relating to the Goods; and (e) ensuring that someone authorised is present at both collection and delivery addresses to oversee the work and sign off completion.

4.2 The Customer must not request the Company to transport any items that are illegal, dangerous, explosive, corrosive, highly flammable, perishable, live animals, or any items which are prohibited by law or regulation.

4.3 The Customer must notify the Company in advance of any items of exceptional value, fragile items, or items requiring special handling.

5. Payments and Charges

5.1 Charges for the Services may be based on an hourly rate, a fixed price, or a combination of both, as agreed at the time of Booking.

5.2 The Company may require a deposit or full prepayment before the Services are carried out. Any deposit requirements will be communicated to the Customer at the time of Booking.

5.3 Unless otherwise agreed in writing, all charges are payable on completion of the Services on the day of the move or transport.

5.4 If payment is not received when due, the Company reserves the right to charge reasonable interest on overdue sums and to recover any costs incurred in pursuing payment.

5.5 Additional charges may apply in the following circumstances:

(a) delays caused by the Customer, including waiting time; (b) additional Goods or services requested that were not included in the original quotation; (c) poor or restricted access requiring extra time or staff; (d) requirement for additional journeys or a larger vehicle; and (e) work carried out outside standard operating hours where this has not been previously agreed.

5.6 All prices are quoted exclusive of any applicable taxes or government charges unless expressly stated otherwise.

6. Cancellations and Amendments

6.1 The Customer may cancel or amend a Booking by giving the Company reasonable notice. Any cancellation or amendment must be communicated directly to the Company.

6.2 The Company may apply cancellation charges as follows, unless otherwise agreed:

(a) cancellation more than 7 days before the scheduled service date: no cancellation fee; (b) cancellation between 7 days and 48 hours before the scheduled service date: the Company may retain or charge up to 50 per cent of the quoted price; (c) cancellation less than 48 hours before the scheduled service date or failure to provide access on the day: the Company may charge up to 100 per cent of the quoted price.

6.3 If the Customer wishes to change the date, time, addresses or scope of the Services, the Company will endeavour to accommodate the request but cannot guarantee availability. Changes may result in revised pricing.

6.4 The Company reserves the right to cancel or postpone a Booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, staff illness, road closures, accidents, or safety concerns. In such cases the Company will seek to agree an alternative date or time with the Customer. The Company will not be liable for any consequential losses arising from such cancellation or postponement.

7. Access, Parking and Delays

7.1 The Customer is responsible for ensuring that adequate parking and suitable access are available at both collection and delivery locations.

7.2 The Customer will be liable for any parking charges, fines or penalties incurred by the Company’s vehicles in connection with the provision of the Services, to the extent that such charges arise from circumstances under the Customer’s control.

7.3 The Company is not liable for delays caused by traffic, roadworks, accidents, weather, or other circumstances outside its reasonable control.

7.4 If the Services are delayed or extended due to matters within the Customer’s control, such as unprepared Goods, lack of access, or waiting for keys, the Company may charge for additional time at its standard hourly rates.

8. Packing and Customer Preparation

8.1 Unless the Company has expressly agreed to provide packing services, the Customer is responsible for ensuring that all Goods are properly and securely packed before the arrival of the Company’s staff.

8.2 The Company is not liable for damage to Goods arising from inadequate or inappropriate packing carried out by the Customer or third parties.

8.3 The Customer must ensure that all appliances are disconnected, defrosted, drained and made safe before the Services commence, unless the Company has agreed to provide such preparation services.

9. Waste and Environmental Regulations

9.1 The Company operates in compliance with applicable waste and environmental regulations within the United Kingdom.

9.2 The Company is not a general waste carrier and will not remove household or commercial waste, rubble, chemicals, or other materials classified as controlled or hazardous waste, unless this has been expressly agreed in advance and is compliant with applicable regulations.

9.3 The Customer must not present any prohibited or hazardous materials for removal. If such materials are discovered, the Company may refuse to transport them and may charge for any time lost or costs incurred.

9.4 Where the Company agrees to dispose of items on behalf of the Customer, it will do so in accordance with applicable waste disposal laws and good practice. The Customer remains responsible for any incorrect information supplied about the nature or classification of items being disposed of.

10. Liability and Limitations

10.1 The Company will exercise reasonable care and skill in providing the Services.

10.2 The Company’s liability for loss or damage to Goods, property or premises arising from its negligence or breach of contract is limited as set out in this clause.

10.3 The Company will not be liable for:

(a) loss or damage arising from inadequate or improper packing by the Customer or third parties; (b) loss or damage to Goods where the Customer has failed to disclose items of particular value, fragility or special handling requirements; (c) loss of use, loss of profits, loss of opportunity, or any indirect or consequential losses; (d) normal wear and tear, minor marks, or scratching that may reasonably occur during transport; (e) damage to furniture or items which are not in a reasonable condition to be moved, or which cannot be moved safely due to their size, weight or design.

10.4 The Customer should ensure that adequate insurance cover is in place for the Goods and for any property involved in the move. The Company’s charges do not include insurance for the Customer’s Goods unless this has been expressly agreed in writing.

10.5 If the Company is found liable for loss or damage to Goods, such liability will, to the maximum extent permitted by law, be limited to the lower of:

(a) the reasonable cost of repair or replacement; or (b) a monetary cap notified by the Company to the Customer from time to time.

10.6 Nothing in these Terms and Conditions excludes or limits the Company’s liability for death or personal injury caused by its negligence, fraud, or any other liability which cannot lawfully be excluded or limited.

11. Claims and Complaints

11.1 Any visible loss or damage to Goods or property must be reported to the Company as soon as reasonably practicable, and in any event no later than 48 hours after completion of the Services.

11.2 Any complaint relating to the Services must be submitted to the Company within a reasonable timeframe, giving full details of the issue and any supporting evidence.

11.3 The Company will investigate all complaints in good faith and will respond to the Customer with its findings and any proposed resolution.

12. Force Majeure

12.1 The Company will not be liable for any failure or delay in performing its obligations where such failure or delay results from events, circumstances or causes beyond its reasonable control, including but not limited to acts of God, adverse weather, strikes, lockouts, transport disruptions, war, civil unrest, or government restrictions.

13. Data Protection and Privacy

13.1 The Company will collect and process personal data of Customers only to the extent necessary to provide and administer the Services, handle payments, manage bookings, and comply with legal obligations.

13.2 The Company will take reasonable steps to safeguard personal data and will not sell or share Customer details with third parties except where required for the performance of the Services or where required by law.

14. General Provisions

14.1 These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any previous understandings or agreements, whether written or oral.

14.2 If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

14.3 The Customer may not assign or transfer any of its rights or obligations under these Terms and Conditions without the prior written consent of the Company.

14.4 No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that right or remedy.

15. Governing Law and Jurisdiction

15.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the Services shall be governed by and construed in accordance with the laws of England and Wales.

15.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.

By making a Booking or using the Services of Man and a Van Brompton, the Customer confirms that they have read, understood and agree to be bound by these Terms and Conditions.